Returns & Refund Policy
We have a 7-days return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused, with tags
- In its original packaging
- Accompanied by the receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at info@viavane.com.
If your return is accepted, we’ll send you a return shipping label, along with detailed instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
For any questions about returns, you can always reach us at info@viavane.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if:
- The item is defective or damaged
- You received the wrong item
We’ll evaluate the issue and make it right as quickly as possible.
Exchanges
The fastest way to ensure you get what you want is to return the item you have.
Once the return is accepted, make a separate purchase for the new item.
Refunds
Once we’ve received and inspected your return, we’ll notify you whether the refund is approved or not.
If approved, you’ll be automatically refunded to your original payment method.
Please remember it may take some time for your bank or credit card company to process and post the refund.